About Cobo

Cobo is a globally trusted leader in digital asset custody solutions. As the world’s first omni-custody platform, Cobo offers the full spectrum of solutions from full custody, co-managed MPC custody, to fully decentralized custody as well as wallet-as-a-service, advanced DeFi investment tools and an off-exchange settlement network. Trusted by over 500 institutions with billions in assets under custody, Cobo inspires confidence in digital asset ownership by enabling safe and efficient management of digital assets and interactions with Web 3.0. Cobo is SOC2 Type 1 and Type 2-compliance-certified and licensed in 5 jurisdictions.

More information about cobo, please visit: https://www.cobo.com/

Job Responsibilities:

Client Onboarding:

• Conduct comprehensive KYC checks for new institutional clients, ensuring all necessary documentation is collected and verified.
• Liaise with clients to obtain required information and documentation, ensuring timely and efficient onboarding.
• Review and validate client information, ensuring accuracy and completeness.

Regulatory Compliance:

• Ensure compliance with all relevant regulatory requirements, including AML (Anti-Money Laundering) and CTF (Counter-Terrorism Financing) regulations.
• Stay updated on changes in regulatory requirements and industry best practices, and implement necessary changes to onboarding processes.

Risk Assessment:

• Perform risk assessments on new clients, identifying and escalating any potential risks.
• Collaborate with the compliance team to address any identified risks and ensure appropriate mitigation measures are in place.

Documentation and Record-Keeping:

• Maintain accurate and up-to-date records of all client documentation and onboarding processes.
• .Ensure all records are stored securely and are easily accessible for audit and review purposes.

Client Communication:

• Serve as the primary point of contact for institutional clients during the onboarding process.
• Provide excellent customer service, addressing any client queries or concerns promptly and professionally.

Process Improvement:

• Identify opportunities for improving the onboarding process, making recommendations to enhance efficiency and effectiveness.
• Participate in projects and initiatives aimed at streamlining KYC and onboarding processes.

Job Requirements:

• In-depth understanding of various blockchain projects, familiarity with DeFi, Web3, NFT, and other related fields.
• At least two year of experience in operation support role, ideally with Crypto industry exposure.
• Comfortable in using English and Chinese on daily communicating basic.
• Strong self-learning and creative abilities, with strong logical thinking and agile mind.
• Familiarity with and the ability to utilize AI tools and CRM software to improve work efficiency.
• Candidate with short notice is advantaged.