Customer Service Advisor
Namocell
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$18.40 - $25.30Interpersonal Skills
- Timely and appropriate communication to the customer but with some supervision
- Often provides feedback to the info provider when seeking assistance (closing the loop)
- Minimum required content provided in communications
- Willingness to ask for help in a timely fashion
- Ability to effectively work and problem solve with peers while training
- Clear and concise communication in multiple channels.
Analytical/ Problem Solving Skills
- Basic problem-solving skills for order entry and management
- Can independently find order information from documentation and systems
- Ability to troubleshoot routine issues independently
Role Model Leadership
- Ability to recognize personal learning opportunities and seek help
- Works well within functional group
- Able to identify where there is a problem and promote a case or order for escalation
Essential Technical and Business Skills
- Understands and performs essential tasks with supervision
- Ability to consistently follow and complete documented procedures
- Active compliance with all levels of necessary training
- Basic knowledge of ERP and CRM systems.
- Competent typing/word processing skills.
- Accurate data entry from customer orders.
Training
- Partners with Level 2 and 3
Why Join Bio-Techne:
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.