Customer Service Advisor
Namocell
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$18.40 - $25.30The responsibilities of this position are to grow/maintain the customer base, which includes answering questions regarding product availability, production schedules and collaborating with the appropriate internal departments to obtain answers to customer inquiries. Employees must have the ability to work independently and as a part of a team environment.
Responsibilities
Follow team schedule
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Understand and follow SOP’s (standard operating procedures) and WI (work instructions) as assigned in Compliance Wire
Complete all compliance trainings as assigned
Understand SOPs of other departments within the division
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Intermediate knowledge of ERP system including:
Processing new orders in applicable ERP Systems
Processing replacement orders
Proofing of other teammates orders
Initiating complaints with technical support within 24 hours of receipt
Support customers with general inquiries
Send customers production schedule
Manages time well and will put in extended time as needed
Ability use Microsoft Office Suite products
Consistently demonstrate meeting quality requirements in daily work
Knowledge of work performed by the department and learning how to perform multiple functions within the department
Demonstrates an increasing level of independence in daily work tasks
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Flexibility to work on multiple tasks with increased effectiveness
Work may change from day-to-day within reasonable and expected boundaries
Demonstrates EPIC values in daily work
High level of communication inter-departmentally and with customers
May be expected to support other departments
Being flexible by completing other duties as assigned
Why Join Bio-Techne:
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.