By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Reports To: Director Service and FAS EMEA

Location: On-site Duesseldorf

Position Summary

Bio-Techne is committed to delivering excellent service across the business, and every employee has a part to play in enabling us to achieve this.

This position will hold responsibility for nurturing and supporting existing business throughout EMEA for the Bio-Techne Portfolio. In this position you will be expected to maintain an extremely high level of customer and market knowledge.

Mission Critical Duties

Develop and Nurture Existing Business

• Maintain and drive new instrument service revenue for the Bio-Techne Install base throughout EMEA.

• Maintain and grow the Service Revenue for the Bio-Techne Instrument install base throughout EMEA

• Keep all channels of communication open with internal and external sales teams EMEA, lead generation and marketing to ensure a cohesive team for maximum customer support.

• Act in a commercially savvy way to unlock new business opportunities through existing customers as well as live interactive web chats.

Responsibilities

• Communicating effectively with the field team and keeping them updated on Contract status and Service orders

• Ensuring SFDC database is regularly updated, and all information logged accordingly.

• Identify and deploy expiring contract data

• Use a selection of channels to support and develop new/existing business opportunities, including live in bound enquiries via the website, outbound cold calls, in bound/out bound emails and social media.

• Work closely with Marketing, Technical and Account Managers to execute bespoke projects to drive revenue.

• Identifying business growth opportunities in collaboration with Account Management team

• generate Service repair quotes work close with the customer and FSE until PO has been received

• ensure that the CRM is always up to date

Communication

• Adaptability and strong communication skills are essential in an environment where customers’ expectations are constantly evolving.

• Ability to communicate effectively with a multi nationality team in English.

Minimum Required Qualifications

• An understanding of the Life Science Market

• Fluent in German and English. Other Languages are a plus

• Demonstrable experience of working within a customer care/sales environment with a strong commercial focus.

• Experience of using own initiative and working in a target driven environment.

• Ability to track return on investment (ROI) and key performance indicators (KPI’s)

• Possess excellent IT skills; including experience of working with databases, Office Outlook, using Excel and Word are essential.

Personal Qualities and attributes

• Excellent attention to detail, time management, and organizational skills

• Ability to communicate with a remote and diverse team and customer base.

• Excellent ‘can do’ attitude

• Ability to perform a wide variety of tasks and multi-task efficiently

• Ability to remain calm under pressure and work to deadlines

• Professional demeanour

• Ability to handle complaints and difficult situations.

• Feel comfortable working in a fast-paced environment

• Ability to build strong relationships cross functionally

• Flexible attitude to cover work as required.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.