POSITION SUMMARY

The IT program manager is responsible for planning, executing, and delivering global, large-scale, transformative technology programs that enable and support core business functions across the organization, with a focus on ERP and MES systems. This role ensures that the solutions align with business strategy, optimize end-to-end processes, and enable operational efficiency. The Program Manager will lead from concept through completion, manage scope and risk, coordinate technical and functional teams, and provide clear communication to stakeholders at all levels.

The Program Manager will oversee team member-led smaller-scale projects to ensure the team is supported, staying on track and helping to solve escalated challenges and issues.

This role requires strong knowledge and experience implementing ERP and MES systems and the business processes they support—including Finance, Supply Chain, Manufacturing, HR, and Sales operations. The Program Manager partners closely with business leaders to translate functional requirements into actionable plans, supports prioritization and resource planning, and ensures the organization receives maximum value from its technology investments.

ESSENTIAL FUNCTIONS

• Project Planning & Execution – Define project scope, objectives, timelines, and deliverables aligned with business strategy. Develop and maintain detailed project plans and schedules.

• Stakeholder Management – Collaborate with business leaders, functional SMEs, IT teams, vendors, and external partners to ensure shared understanding of project goals.

• Risk & Issue Management – Proactively identify and mitigate risks, resolve issues, and guide teams through roadblocks.

• Budget & Resource Management – Develop and manage project budgets, ensure cost efficiency, and forecast resource needs.

• Technical Coordination –Partner closely with developers, bus architects, and infrastructure teams to ensure technical feasibility and best practices.

• People Management – Manages and supports team by setting clear goals and expectations, priorities and performance expectations. Provide regular coaching, growth development and conducts performance reviews.

• Reporting & Communication – Provide regular updates on project status, key metrics, and risks to leadership and stakeholders.

• Change Management & Adoption – Support the transition of IT solutions into production and facilitate user adoption through training and support.

Essential Responsibilities:

• Lead and oversee end-to-end technology implementation programs or upgrade projects, including planning, execution, monitoring, and closure.

• Manage and monitor project scope throughout the project, track changes and report on impact of changes in scope.

• Manage multiple projects at a time.

• Manage projects that span multiple locations and departments.

• Act as the primary point of contact for project stakeholders and facilitate cross-functional collaboration.

• Facilitate communication with all business departments impacted by the project including business and information technology stakeholders.

• Utilize project management methodologies (Agile, Waterfall, Hybrid) to drive project success.

• Ensure IT governance, security, and compliance standards are met within project scope.

• Lead and motivate project teams, fostering a collaborative and results-driven environment.

• Evaluate project performance post-implementation and drive continuous improvements.

JOB SPECIFICATIONS

Education and Experience:

Requires a Bachelor’s degree in business or computer-related discipline and 5+ years’ experience working on information technology projects or equivalent. The candidate will have deep experience in ERP and MES implementations, strong leadership skills, and a proven ability to manage complex projects in dynamic environments. Must have a strong understanding of information technology concepts, business practices and processes, excellent communication and leadership skills. Must be able to manage multiple projects of various sizes concurrently. Must be able to clearly communicate technical and business concepts clearly to the appropriate audiences.

JOB SPECIFICATIONS (continued)

Knowledge, Skills, and Abilities:

• 5+ years of experience managing global ERP and MES implementation projects with a strong desire within the Microsoft ecosystem (Microsoft Dynamics AX, Microsoft D365, Azure).

• Strong understanding of ERP and MES modules such as Finance, Supply Chain, HR, Sales and Manufacturing.

• Proven track record of delivering large-scale strategic transformative programs.

• Ability to build high-performing teams built on collaboration and trust.

• Demonstrated management and leadership skills.

• Excellent written and oral communication skills.

• Expertise with business processes and practices.

• Knowledge of software development lifecycle and best practices.

• Understanding of a wide range of information technology concepts and practices.

• Critical thinking and analysis skills.

• Skills in assisting customers in a professional manner.

• Skills in problem solving; including the ability to identify and appropriately evaluate a course of action.

• Ability to learn and understand new business concepts, processes and practices.

• Ability to learn and understand new technologies, processes and practices.

• Ability to plan, organize and multi-task to complete assignments in an efficient manner.

• Ability to pay attention to details and perform at a high level of accuracy.

• Ability to work on evenings and weekends if needed and travel on an as-needed basis (less than 10%).